Contact us
Questions about our services, exhibitions and events? Chat with our customer services team online, on phone or over email.
Get in touch
Chat with our customer services team by phone, email and quick chat Monday–Friday, 09.00–16.00.
Talk to us
Give us a call on the following numbers:
- For customer support queries contact us on: 01937 546 060
- For any ticket purchases, events or membership enquiries contact our Box Office: 01937 546 654
Email us
- For any queries about events, exhibitions and tickets: boxoffice@bl.uk
- For any membership enquiries: members@bl.uk
- For all other enquiries: customer@bl.uk
Common questions
What is the British Library's address?
St Pancras, London site address
British Library
96 Euston Road
London
NW1 2DB
Boston Spa, Yorkshire site address
British Library
Boston Spa
Wetherby
West Yorkshire
LS23 7BQ
How do I send feedback?
You can contact us by email at customer@bl.uk for general feedback. Or find out how to make a formal complaint and how we will handle it.
How do I visit the British Library?
You can visit our buildings in London or Yorkshire for free. Plan your journey to the British Library and find out when we're open.